Case Study: Bellhops achieves a unified customer view and more empathetic, efficient support with Kustomer

Moving mountains, and your belongings, with a clear view of the customer

Bellhops, the tech-enabled moving company founded in 2011 and operating in dozens of U.S. cities, makes customer experience a top priority because moving is an intimate, high-stress service. Their support team was hampered by fragmented systems and constant screen‑switching, which made it hard for agents to get full context on ongoing customer issues and deliver the empathetic service Bellhops expects.

Bellhops replaced their prior tool with Kustomer’s unified timeline, consolidating customer data and internal system info into a single view. That gave agents the context they needed at their fingertips, sped up interactions, and let teams focus on human, empathetic conversations—reducing friction for customers and improving overall interaction quality and efficiency.

Bellhops

Peter Hsu

Chief Operating Officer