Case Study: Kin Insurance achieves faster, more transparent customer support with Kustomer

Insurance company building visibility into customer operations-for the whole company

Kin, a home insurance company, was facing the growing pains of a scaling team and needed a more flexible way to manage customer communications across phone, SMS, email, and chat. To improve visibility and reduce knowledge gaps, Kin chose Kustomer as its customer engagement platform.

With Kustomer, Kin unified customer interactions in one place, giving teams full visibility into every conversation and eliminating duplicated work. The result was faster, more transparent operations, including the ability to track email support, analyze support times, automate workflow triage, and help sales and support respond faster without adding workload.

Kin

Eli Gratz

VP of Growth