Case Study: Outdoor Voices achieves a unified customer view and personalized support with Kustomer

Outdoor Voices - Customer Case Study

Outdoor Voices, a technical apparel brand focused on recreation, needed to deliver timely, highly personalized customer service. Director of Customer Experience Charlie Taft found their previous support tools forced agents to jump between tabs to find order details and history, creating frustrating workflows and inconsistent customer experiences.

By implementing Kustomer, Outdoor Voices consolidated Shopify order data, site interactions, and cross‑channel conversations into a single, actionable timeline that lets agents work faster, collaborate seamlessly, and take immediate action without leaving the interface. The unified view improved customer satisfaction, enabled the team to handle high holiday volume while keeping their personal touch, and provided the customization and reporting the company wanted.

Outdoor Voices

Charlie Taft

Director Of Customer Experience