Case Study: Everlane achieves 4X more service deflections with Kustomer AI

Everlane saw a 4x increase in deflections using Kustomer's AI

Everlane, the apparel and lifestyle brand, needed a customer service solution that could support personalized experiences while handling growing live chat and email demand. Its previous system made personalization difficult, so Everlane turned to Kustomer and its customer service platform to improve support and create a more holistic view of each customer.

Kustomer implemented live chat, a Knowledge Base, the Kustomer Timeline, Tasks, and AI-powered self-service to streamline workflows and automate simple inquiries. As a result, Everlane improved agent productivity and achieved a 4x increase in live service deflection, reducing the need for direct agent support while strengthening its live chat strategy.

Everlane

Ashley Julison

Sr. CX Specialist