Case Study: Slice achieves faster, more efficient support with Kustomer

Slice - Customer Case Study

Slice, a two-sided marketplace connecting customers with local pizzerias, was struggling to scale with its homegrown customer management system. The team needed a better way to track tickets, automate workflows, and gain insights across both consumer and restaurant support interactions, so it turned to Kustomer for a more robust customer service platform.

Kustomer implemented a unified support system with queueing, routing, and automated workflows, giving Slice a single view of transactions and customer history. Slice created more than 100 workflows in the first two weeks, cut some common tasks from 5 minutes to 1 minute, improved SLA performance across chat and SMS, and gained the data visibility needed to staff more effectively and scale support.

Slice

Cody Chin

Director of Product