Case Study: WP Ninjas achieves faster growth and improved team efficiency with Kustomer

WP Ninjas - Customer Case Study

WP Ninjas, a fast-growing company that builds tools for WordPress, was held back by Desk.com's limited, ticket-based system. The platform required extra headcount to scale, fragmented conversations between developers and support, and began to negatively impact the company’s brand and response consistency.

Kustomer delivered a unified, customer-centric view that improved visibility and collaboration across the whole team. With prioritized responses, sentiment sorting, and the ability for developers to directly answer product questions, WP Ninjas boosted team efficiency and brand perception and was able to scale quickly.

WP Ninjas

Zach Skaggs

Director Of Happiness