Case Study: UNTUCKit achieves 25% efficiency gains and faster handling times with Kustomer

UNTUCKit - Customer Case Study

UNTUCKit, the rapidly growing apparel brand known for shirts designed to be worn untucked, expanded into multiple product lines and physical stores but faced mounting customer service complexity. With agents forced to toggle between disparate systems and lacking clear visibility into customer histories and lifetime value, UNTUCKit needed a partner to streamline support and preserve its high-quality shopping experience.

Kustomer provided a unified timeline and true omni-channel conversations so agents see all customer data in one place and seamlessly move between chat, email, and SMS. The result: faster, more meaningful interactions, a 30-second reduction in voice handling time, a 25% boost in agent efficiency and productivity, improved first-contact resolution and CSAT, and the ability to proactively address service gaps.

UNTUCKit

Mike Vroom

Director of Customer Service