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Visit WebsiteAAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk
AAA Northeast
David Coté
IT Project Manager
BOSS
BOSS is a leading provider of IT service management solutions designed to simplify and streamline service operations. Their innovative solutions enable companies to increase productivity, improve efficiency, reduce costs, stay compliant, and provide an exceptional customer experience. Their solutions enable field technicians to operate from anywhere, at any time, on any device using their mobile apps.
Case Studies
Showing 20 BOSS Customer Success Stories
Abraham Baldwin Agricultural College Improved Service Delivery with a Modern Service Desk
Abraham Baldwin Agricultural College
Allen Saylor
CTO & CISO
Beaufort Memorial Hospital Improved Service Delivery and User Satisfaction Across the Organization
Beaufort Memorial Hospital
Willard Fosberry
Director of IT Infrastructure
Chambers Bank Leverages BOSSDesk to operate more efficiently
Chambers Bank
Shawn Kohltfarber
Service Desk Manager
IT Service Catalog Used to Expand Service Delivery for the City of Albany
City of Albany
Shuronda Hawkins
IT Systems Administrator
City of Boca Raton adapts BOSSDesk for Efficient Onboarding and Service Delivery
City of Boca Raton
Frank Santiago
IT Operations Manager
City of Deerfield Consolidated Help Desk Functions to Increase Efficiency and User Satisfaction
City of Deerfield Beach
Ron McKenzie
CIO
City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud
City of Marietta
Kelly Hanson
Service Desk Manager
The City of San Jose Saves Millions with BOSS811 One Call Ticket Management
City of San Jose
Brent Erkel
Construction Manager
City of Yucaipa Improved Service Delivery and Remote Working with a Modern Service Desk
City of Yucaipa
Jason Underwood
IS Administrator
Forsyth County extends its Help Desk to Departments Beyond IT
Forsyth County
Rick Young
Applications Support Manager
BOSS helps Grady focus on what they do best - helping people
Grady Health System
Sean Jablonski
Technical Support Manager
Holt of CA integrates Bots to Improve Efficiency and Service Delivery Across the Organization
Holt of California
Gail Dryden
Director of Information Technology
Kansas City Public Library provides great customer service with BOSS ITSM
Kansas City Public Library
Mark Nordike
Director of IT
Lexington County Schools - Taking Service Management Beyond the Help Desk in Education
Lexington County School District One
Ben Sellers
Senior Systems Analyst
Help Desk Solution helps Lexington County Sheriff’s Department be more efficient and responsive
Lexington County Sheriff’s Department
Andre O Johnson
Certified Government CIO
Lone Star National Bank streamlines audit process with the help of BOSS Support Central
Lone Star National Bank
Robert Reese
Sole Network Administrator
MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management
Municipal Authority of Westmoreland County
Anthony Pologruto
GIS Analyst
Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk
Oberweis Dairy
Bob Gruett
Network Administrator
SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management
SyncGlobal Telecom
Brandon Smith
Outside Plant Product Coordinator
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