Case Study: City of Albany modernizes IT service management with BOSSDesk from BOSS Solutions

IT Service Catalog Used to Expand Service Delivery for the City of Albany

The City of Albany, Georgia, faced challenges with an outdated and user-unfriendly IT ticketing system that lacked functionality and a clear service catalog. Their new CIO sought a modern IT service desk solution from a vendor to improve accessibility for their 2,300 users and streamline the process for reporting issues and requesting new services.

The city chose BOSS and implemented the BOSSDesk solution. This provided a powerful, user-friendly service catalog with customizable forms and controlled visibility for security. The results included streamlined service management, the ability to serve multiple departments, and overwhelmingly positive feedback from both users and management. The City of Albany was also highly impressed with the level of proactive support provided by BOSS throughout the implementation.

City of Albany

Shuronda Hawkins

IT Systems Administrator