Case Study: SyncGlobal Telecom improves efficiency and reduces costs with BOSS811 from BOSS

SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management

SyncGlobal Telecom, a regional business-class communications provider, needed to replace its antiquated One Call ticket management system to improve the efficiency of its small Damage Prevention Services team and significantly reduce costs. They sought a versatile, technologically advanced cloud-based solution with strong map integration and excellent customer support from a vendor.

After selecting and implementing the BOSS811 solution from vendor BOSS, the locate team achieved considerable cost savings and improved efficiency. Key benefits included a customizable dashboard, mobile applications for capturing and tagging media to tickets—which saved 15-20 minutes per ticket—and advanced map integration. The vendor BOSS was also praised for its high level of customer service and constant product enhancements.

SyncGlobal Telecom

Brandon Smith

Outside Plant Product Coordinator