Case Study: AAA Northeast achieves simplified, standardized service management with BOSSDesk from BOSS

AAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk

AAA Northeast, a provider serving 5.8 million members, faced the challenge of finding a help desk solution they could expand beyond IT to support other business lines like Automotive Services and Driving Schools, as well as internal departments including Human Resources and Facilities. They required a system that was simple for users and could be standardized across the entire organization to ensure the best service for their members.

The company selected BOSSDesk from BOSS for its integrated service desk and user-friendly Service Catalog. The solution was implemented across numerous departments and integrated with other systems like SharePoint via an API. As a result, AAA Northeast achieved significant time reductions, improved efficiency, faster response times, and faster resolutions, all of which contributed to improved member satisfaction. The standardized system now effectively manages service requests for IT, HR onboarding, automotive services, driving schools, facilities, and more.

AAA Northeast

David Coté

IT Project Manager