Case Study: City of Deerfield Beach improves efficiency and user satisfaction with BOSSDesk from BOSS

City of Deerfield Consolidated Help Desk Functions to Increase Efficiency and User Satisfaction

The City of Deerfield Beach sought to consolidate its help desk functions and replace several older products with an ITIL-compliant service desk solution. Their challenge was to find a system with an integrated Service Catalog for various departments, asset management capabilities, and support for ITIL processes to improve efficiency and user responsiveness. They chose to implement BOSSDesk from vendor BOSS to address these needs.

Using BOSSDesk, the city created an integrated service desk that dramatically improved efficiency and user satisfaction. The BOSS solution provided a customizable Service Catalog and workflows for departments like IT, HR, and Public Affairs, while also enabling ITIL best practices and real-time asset tracking. The City of Deerfield Beach reported significantly faster resolution times and was particularly impressed with BOSS's responsiveness to their enhancement requests.

City of Deerfield Beach

Ron McKenzie

CIO