Case Study: City of Yucaipa improves service delivery and remote working with BOSSDesk from BOSS

City of Yucaipa Improved Service Delivery and Remote Working with a Modern Service Desk

The City of Yucaipa sought to replace its disparate systems with a modern, cloud-based help desk solution. Their challenge was to find a user-friendly and ITIL-compliant platform that would allow all employees to submit service tickets from any location. They selected BOSS Solutions and implemented the BOSSDesk platform to address these needs.

BOSS Solutions provided the City with BOSSDesk, which featured an easy-to-use service catalog for creating request forms and integrated asset management. The solution enabled the City to manage requests for IT, public records, community services, and HR onboarding on a single platform. This improved efficiency, accountability, and support for remote work by automating previously manual processes and providing tools to track performance against SLAs.

City of Yucaipa

Jason Underwood

IS Administrator