Case Study: Lexington County Sheriff's Department achieves greater efficiency and responsiveness with BOSS Support Central

Help Desk Solution helps Lexington County Sheriff’s Department be more efficient and responsive

The Lexington County Sheriff's Department, a law enforcement agency in South Carolina, faced inefficiencies with its manual system for tracking and assigning tasks. To become more responsive, they needed to automate their day-to-day operations and ensure no request was lost. They turned to BOSS and implemented its BOSS Support Central service desk solution.

The BOSS solution automated the department's processes, allowing 400 users to assign and track every request. Results included the ability to verify actions instantly, resolve tickets remotely via smartphone, and efficiently manage ID cards, training records, and maintenance issues. The CIO stated that BOSS has continuously evolved to help the department be more efficient and provide more responsive services to citizens.

Lexington County Sheriff’s Department

Andre O Johnson

Certified Government CIO