Case Study: City of San Jose saves millions with BOSS811 from BOSS Solutions

The City of San Jose Saves Millions with BOSS811 One Call Ticket Management

The City of San Jose, a major economic hub in Silicon Valley, faced significant challenges with its outdated One Call ticket management system for underground utilities. The antiquated system was inefficient and could not keep up with increasing demand, making it difficult to ensure regulatory compliance and manage the workload of its locate and marking crews. To modernize its operations, the city turned to BOSS and implemented their BOSS811 solution.

By implementing BOSS's BOSS811 One Call ticket management system, the City of San Jose achieved major efficiency gains and cost savings. The solution's powerful workflow, auto-close features, and geolocation mapping saved millions of dollars. Specific results included saving 4 minutes per new ticket and 1.25 minutes per auto-closed ticket, which cumulatively saved a significant amount of staff hours. BOSS also provided the city with improved data reliability, the ability to track funding sources, and increased regulatory compliance.

City of San Jose

Brent Erkel

Construction Manager