Case Study: City of Marietta expands service desk capabilities and improves response times with BOSSDesk from BOSS

City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud

The City of Marietta sought to migrate from an on-premise help desk solution to a cloud-based platform to better serve its needs. They wanted a solution that could expand beyond IT to manage service requests for other city departments in order to improve overall user satisfaction. They selected BOSS and implemented the BOSSDesk product to address this challenge.

By implementing BOSSDesk, the city was able to create tailored service catalogs for numerous departments including facilities, traffic, public works, police, and human resources. The solution from BOSS provided significant improvement in response times and faster resolution of requests, leading to greatly improved user satisfaction across the municipal organization.

City of Marietta

Kelly Hanson

Service Desk Manager