Case Study: Chambers Bank improves efficiency and audit readiness with BOSSDesk from BOSS

Chambers Bank Leverages BOSSDesk to operate more efficiently

Chambers Bank, a regional bank in Arkansas, faced challenges with its IT ticket management. Their previous system, a shared inbox and then a solution from a non-specialist vendor, lacked ownership of requests and responsive support, which led them to seek a new provider. This prompted them to implement BOSSDesk from BOSS Solutions.

BOSS provided a specialized, easy-to-use ticket management system with a US-based support team and a pre-built service catalog. The results were significant, increasing ticket volume from 200 to over 800 per month. BOSSDesk was successfully expanded beyond IT to streamline facilities management, loan appraisals, and Reg E fraud dispute compliance, creating detailed audit trails and greatly improving process efficiency across the bank.

Chambers Bank

Shawn Kohltfarber

Service Desk Manager