Case Study: Oberweis Dairy improves service delivery and user satisfaction with BOSSDesk from BOSS

Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk

Oberweis Dairy, a company known for its premium dairy products and home delivery service, was facing challenges with its outdated help desk system. They required a modern, intuitive, and automated solution to improve service delivery for their diverse, multi-department workforce. They selected BOSS and its BOSSDesk product for its comprehensive feature set, customizable service catalog, and mobile-friendly design.

BOSS implemented BOSSDesk, which was operational in just four days. The solution automated processes through intelligent ticketing with routing rules and provided a customizable service catalog and knowledge base for self-help. As a result, BOSS helped Oberweis achieve significant improvements in efficiency and user satisfaction by streamlining service requests across IT, maintenance, and customer complaint departments.

Oberweis Dairy

Bob Gruett

Network Administrator