Case Study: Forsyth County extends service management beyond IT with BOSSDesk by BOSS Solutions

Forsyth County extends its Help Desk to Departments Beyond IT

Forsyth County, GA, one of the fastest-growing and wealthiest counties in the U.S., needed a service desk solution that could extend beyond IT to manage service requests for multiple other departments including Public Safety, Facilities, and GIS. They required a system to bring procedures and structure to their service request processes.

BOSS implemented its BOSSDesk solution, featuring an integrated service desk and a user-friendly Service Catalog. This provided the county with the structure needed to manage service requests across departments, enhancing service levels and improving service for both employees and citizens. The solution successfully created a centralized catalog for handling diverse requests, from IT support and facility maintenance to public safety equipment and procurement procedures.

Forsyth County

Rick Young

Applications Support Manager