Case Study: Abraham Baldwin Agricultural College Improves Service Delivery with BOSSDesk from BOSS Solutions

Abraham Baldwin Agricultural College Improved Service Delivery with a Modern Service Desk

Abraham Baldwin Agricultural College, a college within the University System of Georgia, needed to modernize its outdated on-premise help desk. The system had severe limitations for remote users and students, and the college sought a user-friendly, cloud-based service desk solution to improve service delivery across all its locations and for its student body.

The college implemented BOSSDesk from BOSS Solutions. Key features like the Service Catalog, customizable dashboards, and approval boards streamlined workflows for IT, HR, and other departments. This solution allowed the college to expand help desk coverage widely, significantly improving efficiency and providing the tools for management to make better business decisions. BOSS was praised for listening to customer feedback and providing a solution that helped the entire organization grow.

Abraham Baldwin Agricultural College

Allen Saylor

CTO & CISO