Case Study: Municipal Authority of Westmoreland County improves efficiency and compliance with BOSS811 by BOSS

MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management

The Municipal Authority of Westmoreland County (MAWC), the largest public water provider in Pennsylvania, sought a new 811 ticket management solution from BOSS. Their legacy system lacked automation and routing, creating inefficiencies and risking fines for non-compliance with state utility commission regulations.

BOSS implemented its BOSS811 solution, successfully processing over 9,000 tickets in the first six months. The BOSS platform improved workflows through automation, provided management with monitoring tools, and offered mobile access for locators. This dramatically increased efficiency, eliminated bottlenecks, and ensured regulatory compliance for the customer.

Municipal Authority of Westmoreland County

Anthony Pologruto

GIS Analyst