Fossil Group achieves unified omnichannel support across 14 brands with Zendesk
Fossil Group
Zac Garcia
Manager of Global Customer Care Operations
B2B Case Studies Featuring Fossil Group as the Customer
Explore case studies featuring Fossil Group as the customer — learn how vendors and partners helped Fossil Group solve real business challenges.
Case Studies
Showing 20 Success Stories about Software and Services used by Fossil Group
Fossil Group achieves seamless omni-channel fulfillment with IBM Order Management
Fossil Group
Kent Heimes
Retail Solution Architect
Fossil Group achieves faster, more flexible hiring with Cammio
Fossil Group
Thomas Jung
Head of Talent Acquisition EMEA
Refining Fossil’s strategic framework and sustainability messaging
Fossil Group
Kara DeVita
Senior Director- Social Impact at Fossil Group, Inc., Executive Director - Fossil Foundation
Fossil Group unifies 17 global contact centers and boosts customer satisfaction with NICE Systems' CXone
Fossil Group
Kim Carrillo
Operations Manager
Fossil Group achieves 500% RoAS growth ($5 revenue per $1 spent in 60 days) with The Cirqle
Fossil Group - Customer Case Study
Fossil Group achieves higher learning adoption and employee engagement with Cornerstone OnDemand Content Anytime
Fossil Group
James Webb
VP of Global People Development & Engagement
Fossil Group achieves rapid marketplace expansion and exponential e‑commerce growth with Rithum
Fossil Group
Stefani DeBerry
Senior E-Commerce Merchant
Fossil Group achieves 100% strategic goal completion and improved alignment with Quantum Workplace
Fossil Group
James Webb
VP of Global People Development & Engagement
Fossil Group achieves 10-minute straight-through order processing and ASN penalty reduction with Automic
Fossil Group
Andy Hess
Vice President of Wholesale Applications
Fossil Group achieves 4x in-store revenue (399% ROI) with The Cirqle
Fossil Group achieves 79% Instagram follower growth and 278% Instagram traffic increase with Curalate
Fossil Group achieves scalable, high‑speed multi‑channel logistics with Swisslog Holding
Fossil Group
Josef Otter
CEO
Fossil Group - Customer Case Study
Fossil Group consolidates support for 14 brands with Zendesk Guide
Fossil Group
Bernie Gessner
Vice President of Global Customer Care & Retail Operations
Fossil Group consolidates support for 14 brands with Zendesk Support
Fossil Group
Bernie Gessner
Vice President of Global Customer Care & Retail Operations
Fossil Group achieves consolidated, scalable omnichannel support for 14 brands with Zendesk Messaging
Fossil Group
Bernie Gessner
Vice President of Global Customer Care & Retail Operations
Fossil Group achieves rapid, low-cost Conflict Minerals compliance with adpative's Keylight
Fossil Group achieves 100% endpoint visibility and security compliance with Promisec Endpoint Manager
Fossil Group
Dennis Thomas
Manager Systems Engineering IS Operations
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