Smart Communications B2B Case Studies & Customer Successes

Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle-empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific.

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Smart Communications B2B Case Studies & Customer Successes

Case Studies

The AA (UK breakdown cover provider) achieves greater personalization and multi-channel customer communications with Smart Communications

Admiral Group achieves faster time-to-market and business-user control of customer communications with Smart Communications

American Financial Services Corporation achieves $100M cost savings and reduced complexity with Smart Communications

AON achieves 15% increase in broker productivity and cuts inspection report time from 4 weeks to 2 days with Smart Communications' SmartIQ

A+ Rated Commercial Insurance Provider achieves faster time-to-market and preserves innovator status with Smart Communications

Department of Infrastructure and Regional Development achieves faster approvals and cuts applicant queries from over 80% to under 20% with Smart Communications (SmartIQ)

Dixon Advisory achieves 75% faster fact-find completion and improved data visibility with Smart Communications' SmartIQ

DLL achieves digital-first document management and 95% contract digitization with Smart Communications' SmartCOMM

Financial Services Company achieves $16.7M in benefits and 260% ROI with Smart Communications

Global Travel & Tourism Corporation achieves 32% lower printing costs and instant digital booklets with Smart Communications

Globus family of brands achieves cost savings and faster digital passenger communications with Smart Communications

Indiana Farm Bureau Insurance achieves rapid, under‑budget customer communications modernization with Smart Communications' SmartCOMM™

One of the Largest Healthcare Organizations achieves streamlined pre-admission processing and improved patient experience with Smart Communications' SmartIQ

Leading P&C Insurer achieves faster, personalized claims processing with Smart Communications' SmartCORR™ for Salesforce

Leading US Health Insurance Provider achieves streamlined communications and $48M print-cost savings with Smart Communications

Multinational Financial Services Corporation achieves secure, digital scale for over a billion communications with Smart Communications

Nautilus Insurance Group achieves an 85% reduction in policy administration time with Smart Communications' SmartCOMM

Pekin Insurance achieves 67% faster document generation and 29% cost reduction with Smart Communications

PHEAA achieves digital-first scale, 50% fewer templates and $2.5M cost savings with Smart Communications

Prudential achieves faster, clearer, compliant customer communications with Smart Communications

San Diego County Regional Airport Authority achieves paperless, minutes-long permit processing with Smart Communications' SmartIQ

Wannon Water achieves improved safety, compliance and efficiency with Smart Communications' SmartIQ digital forms

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