Case Study: Multinational Financial Services Corporation achieves secure, digital scale for over a billion communications with Smart Communications

Credit card giant wrangles more than a billion communications without breaking a sweat

Multinational Financial Services Corporation, a major credit card company with more than 100 million cards in circulation, was sending over a billion communications annually and needed to move many messages from print to digital. Their legacy CCM software couldn’t keep up, so they turned to Smart Communications to modernize and accelerate their customer communications.

Smart Communications implemented its customer communications management platform with an easier-to-use interface and one-and-done templating, empowering 40,000 customer service reps to personalize communications without IT and eliminating weeks-long update delays. As a result, Smart Communications enabled the company to handle more than a billion communications more securely and efficiently, shift to customer-friendly digital channels, and scale operations without breaking a sweat.