Case Study: Pekin Insurance achieves 67% faster document generation and 29% cost reduction with Smart Communications

Pekin Insurance Kickstarts Their Digital Transformation Journey with SmartCOMMTM

Pekin Insurance, a $2B regional carrier founded in 1921 serving personal, commercial, and life lines across 21 states, faced a legacy on‑premises architecture and more than 18 core systems that left them nearly two decades behind the technology curve. Producing a single document could take almost three weeks, and high maintenance costs and slow multichannel communications threatened their customer-first motto. To jumpstart digital transformation, Pekin turned to Smart Communications and its SmartCOMM™ solution.

Smart Communications implemented a cloud‑first SmartCOMM™‑based customer communications platform and helped Pekin design a scalable, automated architecture (26 environments with a “one‑click” process). The result: document generation time dropped by nearly 67% (from weeks to about one), releases are three times faster, product rollouts accelerated across states, and Pekin reduced on‑premises costs by 29%. Smart Communications’ solution enabled Pekin to scale, automate, and unify communications both internally and externally.

Pekin Insurance

Subhasis Mukherjee

Chief Information Officer