Case Study: DLL achieves digital-first document management and 95% contract digitization with Smart Communications' SmartCOMM

DLL Streamlines the User Experience Through Digital-first Document Management

DLL, a global asset finance partner headquartered in Eindhoven, faced paper-heavy lease processes and an aging legacy system that made digital customer conversations slow and costly. Seeking a cloud-first alternative to replace manual contract handling and improve flexibility, DLL selected Smart Communications—using its SmartCOMM cloud offering—to modernize document creation and customer interactions.

Smart Communications implemented its cloud-based SmartCOMM solution and a Closed Document Loop with DLL, moving 95% of contracts to digital formats, cutting templates by 30%, improving customer self-service and two-way dialogue, and enabling a central platform team to standardize templates globally. The change accelerated time to market, supports migration of thousands more templates, and reduced lifecycle management overhead for DLL.

DLL

Rob Geerings

Platform Product Owner