Case Study: AON achieves 15% increase in broker productivity and cuts inspection report time from 4 weeks to 2 days with Smart Communications' SmartIQ

A True Partnership Delivering Quantifiable Benefits AON

Aon, a leading New Zealand insurance broker and provider of fire inspection services, struggled with slow, paper-heavy field processes: brokers and inspectors collected handwritten notes while visiting clients, creating week-plus turnaround times for rural quotes and up to four weeks for inspection reports. To modernize data capture and speed decision-making, Aon partnered with Smart Communications, using its SmartIQ platform (with Fuji Xerox as an implementation partner) to pursue a mobile-first solution.

Using Smart Communications' SmartIQ mobile-ready platform, Aon deployed tablet-based rural and fire-inspection apps featuring smart forms, photo attachments and automatic back-end processing that generate quotes and reports on the spot. The Smart Communications solution halved manual steps, improved data consistency, delivered at least a 15% increase in broker productivity, consolidated a week’s work into days and reduced report generation from four weeks to two days.

Aon

Jonathan Cook

Information Technology Manager