Case Study: One of the Largest Healthcare Organizations achieves streamlined pre-admission processing and improved patient experience with Smart Communications' SmartIQ

Streamlining Data Collection to Improve Patient Experience and Increase Efficiency

Largest Healthcare Organization, a not‑for‑profit health and aged care provider operating more than 20 facilities and treating over a million patients yearly, faced growing inefficiencies from manual administrative and clinical pre‑admission processes. With staff repeatedly re‑keying patient details, conducting time‑consuming phone risk screenings, and struggling to prioritize increasing patient volumes, the organization experienced delays, data inaccuracies, and poor staff allocation. Smart Communications was engaged to address these challenges using its SmartIQ adaptive forms and online data‑collection capabilities.

Smart Communications implemented SmartIQ to deliver a secure, SQL‑backed online pre‑admission portal and an intranet staff portal integrated with the organization’s PATIENT system, replacing paper forms with guided, validated digital interviews and dynamic document generation. The solution gave patients 24/7 access to enter details, reduced re‑keying and errors, improved information access and staff allocation, and produced a significant increase in process efficiency and time savings in collecting patient information.