Case Study: Nautilus Insurance Group achieves an 85% reduction in policy administration time with Smart Communications' SmartCOMM

Automated customer comms sought by U.S. specialist insurer for service quality enhancement

Nautilus Insurance Group, a U.S. specialist insurer that distributes commercial products through about 140 managing general agents, faced a labor-intensive, hard-to-manage process for maintaining master templates and agent forms using a locally run Oracle system. To move to an online, easier-to-manage environment they engaged Smart Communications and its SmartCOMM™ solution.

Smart Communications delivered a hybrid cloud implementation that integrated Nautilus’s in-house data capture app, enabling nine master templates and 1,500 derived forms; PDFs now generate in about four seconds and policy issuance time dropped from 25 minutes to four (an ~85% reduction). The Smart Communications SmartCOMM™ platform gave agents immediate visibility of new business, supported Guidewire ClaimsCenter integration, improved agency efficiency and stability, and helped drive business growth.

Nautilus Insurance Group

Brad Lontz

Senior Vice President and Chief Information Officer