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Visit WebsiteProviding Information as a Public Service through Digital Engagement
AskOntario
Jan Dawson
Project Manager
LivePerson
LivePerson, Inc. offers a cloud based platform that enables businesses to proactively connect in real time with customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
Case Studies
Showing 67 LivePerson Customer Success Stories
Engaging clearly with members around the world
Association of Certified Fraud Examiners
Ross Pry
Director of Membership
Outdoor Retailer Backcountry Replicates the in-store Experience Online With Liveengage
Backcountry.com
Bankwest drives world-class CSAT to 93% with in-app messaging
Bankwest
Louise Tovey
General Manager
Beau-Coup - Customer Case Study
Beau-Coup
Cassie Haughey
Customer Service Supervisor, Beau-Coup
Betcris Tv Global Partners With Liveperson to Train World-class Spanish Nlu
Betcris
Hazel Zúñiga G
Product Owner
buddybank - Customer Case Study
buddybank
Angelo d’Alessandro
Founder
As a global health insurance leader, Bupa increases customer satisfaction with LiveEngage
Bupa
Predictive Returns for Commonwealth Bank with Live Chat and Predictive Targeting
Commonwealth Bank
Aris Kinnas
Executive Manager of Digital Sales
Enrolling in Digital Engagement for Efficiency and Better Service
Community College of Denver
Leslie McClellon
VP, Student Affairs, Community College of Denver
How Liveperson Helped Bring Efficient, Engaging, Always on Web Messaging Support to 49 of Conduent’s Largest Relationships
Conduent
Neil Rixe
Director of Technology
Engaging Top-of-the-Funnel Visitors for a Compelling Customer Experience
Cvent
David Phillips
Sr. Manager, Digital Marketing, Cvent
Brick-and-mortar bridal store turns ecomm superstar
David’s Bridal
Holly Carroll
VP of Customer Service & Contact Center Operations
David's Bridal uses Conversational Commerce to help customers plan the event of their dreams with ease
David’s Bridal
Holly Carroll
VP of Customer Service & Contact Center Operations
The Rubber Meets the Road with Live Engagement and Predictive Intelligent Targeting
Discount Tire Direct
Jay Reed
Sales Manager
EE Boosts Sales and Enhances Customer Service with Digital Engagement
EE
Luke Duffell
Ecommerce Engagement Manager
eUKhost increases online sales and improves customer satisfaction with online engagement
eUKhost
Suhaib Logde
Head of Marketing
Exodus’ Digital Engagement Improves Personalised Travel Experience
Exodus
Imran Arshad
Digital Performance Manager, Exodus Travels
Creating a Personalized Engagement Experience for All Customers
Extra Space Storage
Melissa Burdon
Director, Marketing Optimization
Extraco Banks and Consulting Take SWARM Banking Digital
Extraco Banks
Lindsay Green
Managing Director and SVP
Frank Myers Auto Maxx - Customer Case Study
Frank Myers Auto Maxx
Tracy Myers
Owner
GenoLogics - Customer Case Study
GenoLogics
Aubree Hoover
Sr. Manager, Product Management and Marketing, GenoLogics
Rideshare Company Gett Uses Bots to Answer 50% of Customer Questions, Achieving 90% Csat
Gett
Yonina Ben Shimon
Global Head of Customer Experience
Engaging with Entrepreneurs Builds the Business of Forming Businesses
Harvard Business Services
Brett Melson
Director of Sales, Harvard Business Services, Inc.
Harvey Norman puts in-store expertise into consumers’ fingertips with messaging
Harvey Norman
Gary Wheelhouse
Chief Digital Officer
Home Properties - Customer Case Study
Home Properties
John Ridge
Contact Center Director, Home Properties Inc.
HSBC - Customer Case Study
HSBC
Warren Buckley
Global Head of Channel Optimisation
Leading name in fitness uses real-time engagement strategies on retail websites to boost AOV, increase conversions rates and elevate CSAT scores
ICON Health & Fitness
Jared Pratt
CRM Manager
Proactive Digital Engagement Calculates to a Delightful Experience
Intuit
Norm Happ
VP of Sales, Small Business Financial Solutions
Keywords Optimizer Significantly Lifts Conversion Rates for Leading UK Supplier
IPSL
Alan Matchett
Managing Director IPSL
Making Digital Connections a Thing of Beauty
Lancôme
Alessio Rossi
VP, Interactive and E-Business Marketing
A Human Connection Supports Customer Service and Membership Growth
Landings Credit Union
Dillon Gonzales
Marketing Specialist
Providing Help and Resources to People in Crisis
Lifeline
Sajid Hassan
CIO, Lifeline
Magenta Telekom actions its vision for customer service
Magenta Telekom
Andreas Biehler
VP Customer Steering & Support
Mantra Group exceeds incremental revenue target with intelligent online engagement
Mantra Group
Edward Easton
Manager, Central Reservations Mantra Group
Global insurance partner uses WhatsApp to deliver premium patient assistance services
MDabroad
Scott Rosen
Founder and President
Serving Remote Students with a Human Touch
Mercer County Community College
Michael Sullivan
Director, Mercer Online, Mercer County Community College
Assisting Citizens with Legal Matters with Digital Engagement
Michigan Legal Help
Angela Tripp
J.D., Project Manager, Michigan Legal Help Program
A Decade-Plus of Digital Engagement at Outdoor Retailer Moosejaw
MooseJaw
Chad Caudill
Director, Customer Service and Warehouse Operations
National Domestic Violence Hotline - Customer Case Study
National Domestic Violence Hotline
Brian Pinero
Director, Digital Services, NDVH
Optimizing the Customer Experience for Niche Technical Buyers
Newark element14
Janet Davila
E-Commerce Product Owner
Engaging with Customers as Brand Ambassadors
Nine West
Milton Pappas
President, E-Commerce, Nine West Group
Omni Hotels deploys proactive chat throughout website, boosting AOVs, conversion rates, and CSAT scores
Omni Hotels
Kerry Kennedy
Vice President of E-Commerce
OUA increases CSAT with LivePerson's Conversational AI
Open Universities Australia
Engaging with Customers and Prospects to Deliver the Answers they Need
PAC Web Hosting
Paul Nesbitt
Director, PAC Web Hosting Ltd
Leading UK online package delivery service, Parcel2Go, experiences reduced service contact costs by 27% with live chat
Parcel 2 Go
Martin Brown
General Manager, Parcel2Go
Plusnet accelerates online sales and reduces costs with LivePerson
Plusnet
Ben Fretwell
Ecommerce Manager
Connecting with Distinct Audiences with Comprehensive Digital Engagement
Poder Comercial
Edgar Rodriguez
Commercial Analyst, Poder Comercial
Connecting with Customers to Make Travel Dreams a Reality
Rail Europe
Ludy Reyna
Vice President, Operations, Rail Europe, Inc
RBS creates a personal mobile experience that allows consumers to be more connected than ever before
RBS Group
Alice Fryatt
Head of Digital Customer Support Delivery
RBS Group - Customer Case Study
RBS Group
Sarah Evans
Head of Webchat & Social Media
Engaging with Live Chat to Deliver Compassion and Hope
Sahar
Adi Lahav
CEO, SAHAR
Creating a Stylistic Digital Engagement Experience
Shortcuts
Jo Burgess
Co-founder and Evolution Manager, Shortcuts
Sky UK - Customer Case Study
Sky UK
Tom Scott
Managing Director, Customer Service Group
Engaging with Students to Build an Affordable Education
StraighterLine
Gemma Gibson
Manager of Student Support, StraighterLine
Partners with LivePerson to Assure Online Customer Satisfaction
Sun Life Direct
Colin McDougall
Head of Digital
The Sun Shines for Sunweb Holidays as Personalised Content Drives Online Conversions and Sales
Sunweb
Thomas Courjeault
Marketing Director, Sunweb
The CMI Group makes debt collection friendlier & more efficient with SMS messaging
The CMI Group
Jim Lynch
Chief Operation Officer
Conversational Commerce helps Home Depot customers build the home of their dreams
The Home Depot
Carlos Lourenco
Senior Manager, E-Commerce Contact Center & Order Management Operations
Online power tool retailer uses LivePerson’s Analytics Driven Engagement service to optimize LP Chat program
Toolstop
Neil Bruce
Head of Online Activities
Providing Connection and Community for Loyal Fans
Traeger Wood Pellet Grills
Ray Hansen
Vice President, Online Marketing
Enhancing Support and Sales with Personalized Engagement
UberGlobal
Daniel Muller
Deputy Operations Manager
Connecting People in Need with Community Resources
United Way of Greater Atlanta
Monica Hammond
Outreach and Marketing Manager, United Way of Greater Atlanta
Virgin Atlantic routes travelers from IVR to SMS
Virgin Atlantic
Zoe Thomas
Messaging Agent
Virgin Atlantic increases service levels and booking conversion rates
Virgin Atlantic
John Giddings
General Manager, Contact Centres
Building Virgin Media’s conversational selling machine
Virgin Media
Simon Perrin
Head of Sales
Leading online retailer of skateboards dramatically increases sales conversions with live chat
Warehouse Skateboards
Mike Duncan
Founder and CEO
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