LivePerson B2B Case Studies & Customer Successes

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LivePerson, Inc. offers a cloud based platform that enables businesses to proactively connect in real time with customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

Case Studies

Showing 67 LivePerson Customer Success Stories

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Ask Ontario delivers fast, expert research help at scale with LivePerson

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Association of Certified Fraud Examiners achieves rapid global member engagement and 95% satisfaction with LivePerson

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Backcountry.com achieves a 50% lift in average order value and 80%+ CSAT with LivePerson

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Bankwest achieves 8% CSAT improvement and 20%+ messaging adoption with LivePerson

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Beau-Coup achieves double chat volume and 86% customer satisfaction with LivePerson

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Betcris achieves 15% improved intent classification and 27% automated conversation containment with LivePerson

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buddybank achieves 95% CSAT and rapid customer growth with LivePerson

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Bupa achieves 18% NPS lift and 13x conversion with LivePerson Conversational Cloud

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Commonwealth Bank achieves 21% conversion and improved agent productivity with LivePerson Predictive Targeting

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Community College of Denver achieves lower call volume, faster service and higher agent productivity with LivePerson

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Conduent achieves 2-3X support efficiency and faster resolutions with LivePerson's Conversational Cloud

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Cvent achieves lower bounce rates and more leads with LivePerson

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David's Bridal achieves 700% sales lift through messaging and a rapid ecommerce pivot with LivePerson

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David’s Bridal achieves 41% messaging adoption and higher NPS with LivePerson Conversational Commerce

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Discount Tire Direct achieves 25% higher average order value and 18%+ conversion with LivePerson

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EE achieves 30,000 contract sales and 80%+ customer satisfaction with LivePerson's LiveEngage

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eUKhost achieves 15% sales uplift, 80–90% conversion rate and improved customer satisfaction with LivePerson

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Exodus achieves 25% of online sales via Live Chat and 400% higher chat volume with LivePerson

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Extra Space Storage achieves 153% quarterly increase in total sales with LivePerson

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Extraco Banks achieves 30% annual live-chat growth, 20% call deflection and 90%+ customer satisfaction with LivePerson LiveEngage

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Frank Myers Auto Maxx boosts website leads 42% and revenue 37% with LivePerson live chat

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GenoLogics achieves 7% of closed deals, 5% of sales revenue and a 4-week faster sales cycle with LivePerson LiveEngage live chat

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Rideshare Company Gett Uses Bots to Answer 50% of Customer Questions, Achieving 90% Csat

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Harvard Business Services doubles live chat volume and boosts customer engagement with LivePerson

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Harvey Norman puts in-store expertise at customers' fingertips with LivePerson

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Home Properties achieves 300%+ chat growth and 460% increase in tour appointments with LivePerson

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HSBC achieves 90%+ CSAT and new conversational career paths with LivePerson Conversation Builder

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ICON Health & Fitness achieves 1,025% increase in online sales conversions with LivePerson LP Chat

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Intuit achieves up to 20% higher customer satisfaction and up to 25% higher conversion rates with LivePerson

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IPSL (UK PVC wall & ceiling cladding supplier) achieves 245% lift in AdWords conversion rates with LivePerson's Keywords Optimizer

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Lancôme achieves highest conversion and customer satisfaction, boosting online revenue with LivePerson LiveEngage

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Landings Credit Union achieves sub-30-second response times and new loan leads with LivePerson

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Lifeline Australia achieves 40% growth in live chats and expanded crisis support with LivePerson LiveEngage

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Magenta Telekom achieves a 61% CSAT increase and 31% productivity boost with LivePerson conversational AI

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Mantra Group exceeds revenue targets and boosts conversions with LivePerson

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MDabroad achieves 18% higher case-handling efficiency and delivers secure WhatsApp patient services with LivePerson

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Mercer County Community College achieves 30–40% phone deflection and 50% chat growth with LivePerson LiveEngage

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Michigan Legal Help helps 50% of users solve legal problems with LivePerson LiveEngage

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Moosejaw achieves 21% of online sales and 85% customer advocacy with LivePerson

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National Domestic Violence Hotline achieves 8,000+ live chats/month and 80% user satisfaction with LivePerson's LiveEngage

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Newark element14 achieves major e-commerce growth and 39% higher average order value with LivePerson LiveEngage

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Nine West achieves 15% higher conversions and 10% higher AOV with LivePerson LiveEngage

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Omni Hotels achieves higher conversion rates, increased average order value and 87% CSAT with LivePerson's proactive chat

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Open Universities Australia achieves higher CSAT and 250% ROI with LivePerson's Conversational AI

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PAC Web Hosting achieves 40% conversion lift and major engagement gains with LivePerson

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Leading UK online package delivery service, Parcel2Go, experiences reduced service contact costs by 27% with live chat

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Plusnet increases online sales and reduces costs with LivePerson LiveEngage

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Poder Comercial achieves 3× higher conversions and 40% call deflection with LivePerson

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Rail Europe achieves 34% higher booking value and 24% conversion with LivePerson

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RBS Group achieves personalized, scalable mobile customer engagement and 1.8x voice efficiency with LivePerson

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RBS Group achieves 24/7 digital banking support, 85%+ satisfaction and 23% chat conversion with LivePerson

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SAHAR achieves life-saving, mobile-friendly crisis support with LivePerson

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Shortcuts achieves 52 qualified leads and AU$120,000 in sales with LivePerson LiveEngage

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Sky UK achieves 2.2x efficiency and shifts 30% of calls to messaging with LivePerson

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StraighterLine achieves 2,500% increase in monthly chats and a 10 percentage-point conversion lift with LivePerson LiveEngage

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Sun Life Direct achieves up to 30% increase in conversions and 93.5% CSAT with LivePerson LiveEngage

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Sunweb Holidays achieves a 14% lift in sales and 35% higher conversions with LivePerson's LiveEngage

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The CMI Group achieves friendlier, more efficient debt collections with LivePerson

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The Home Depot achieves 30% lower cost-per-contact and 90%+ CSAT with LivePerson

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Toolstop increases conversion rates and boosts average order value with LivePerson's Analytics Driven Engagement

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Traeger Wood Pellet Grills achieves 20% higher average order value and improved customer service with LivePerson

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UberGlobal achieves faster resolutions, reduced support costs and increased sales with LivePerson

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United Way of Greater Atlanta achieves 238% increase in engagement and 95%+ chat satisfaction with LivePerson

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Virgin Atlantic achieves 95% CSAT and shifts calls to SMS with LivePerson

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Virgin Atlantic achieves higher booking conversion rates and faster customer service with LivePerson

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Virgin Media achieves up to 42% digital sales conversion and 29% reduction in CPA with LivePerson

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Warehouse Skateboards boosts conversions and slashes phone costs with LivePerson

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