Case Study: Mantra Group exceeds revenue targets and boosts conversions with LivePerson

Mantra Group exceeds incremental revenue target with intelligent online engagement

Mantra Group is a leading accommodation provider in Australia and New Zealand with more than 110 hotels across three brands (Peppers, Mantra and BreakFree). As bookings moved online, the group’s site was receiving about 750,000 unique visitors a month but suffering from low conversion rates, so Mantra needed a way to better engage high‑value visitors and lift online bookings.

Mantra partnered with LivePerson to deploy Live Chat and targeted content powered by real‑time behavioral intelligence, training reservation staff to handle chat sales and automate personalized messaging. The program scaled to serve up to 10,000 monthly visitors via chat, drove a 40% uplift in campaign conversions, saw chat‑assisted incremental revenue grow to 69% of gross chat revenue, contributed to a 5% increase in total revenue (exceeding targets) and delivered 85% customer satisfaction.

Mantra Group

Edward Easton

Manager, Central Reservations Mantra Group