Case Study: eUKhost achieves 15% sales uplift, 80–90% conversion rate and improved customer satisfaction with LivePerson

eUKhost increases online sales and improves customer satisfaction with online engagement

eUKhost, a UK web-hosting provider founded in 2001 that serves roughly 35,000 customers and 150,000 domains with 24/7 sales and support, faced growing volumes of calls and emails as site traffic averaged over 85,000 unique visitors per month. To speed response times, improve customer satisfaction and guide visitors through the ordering process, the company identified real-time online engagement as a priority.

eUKhost deployed LivePerson’s Live Chat sitewide, offering customised one-to-one sessions with dedicated sales or support agents that follow the user across pages. Since implementation, online sales rose by 15%, conversion rates climbed from about 50–60% to 80–90%, email and call volume fell more than 35%, and customer satisfaction and positive chat feedback improved substantially.

eUKhost

Suhaib Logde

Head of Marketing