Case Study: Beau-Coup achieves double chat volume and 86% customer satisfaction with LivePerson

Beau-Coup - Customer Case Study

Beau-coup is a leading online party favors and gifts retailer founded in 2002, known for a large selection of customizable items and strong customer service; the company grew rapidly (243% over three years) and relies on real-time support to help customers with product questions, customizations and delivery timing. However, technical problems with their previous chat provider caused dropped conversations (20–30 chats missed per day), lacked visitor-origin and behavior data, and prevented effective proactive engagement.

Beau-coup implemented LivePerson’s LP Chat Premier and Analytics Driven Engagement (ADE), which used Google Analytics signals to automate smarter, targeted chat invitations and give agents visibility into visitors’ search terms and browsing paths. The result: chat volume doubled, chat quality improved, customers were better served and more effectively upsold, and CSAT rose from 70% to over 86%, while the team gained confidence in LivePerson as a dependable partner.

Beau-Coup

Cassie Haughey

Customer Service Supervisor, Beau-Coup