Case Study: SAHAR achieves life-saving, mobile-friendly crisis support with LivePerson

Engaging with Live Chat to Deliver Compassion and Hope

SAHAR is an Israeli nonprofit that provides anonymous, volunteer-led online support in Hebrew and Arabic to people experiencing depression or suicidal thoughts. Facing high demand and time-sensitive crises, SAHAR needed real-time digital engagement, mobile chat capability, and better data insights to coach volunteers and improve interventions.

Partnering with LivePerson’s LiveEngage, SAHAR deployed Click-to-Chat on its website and Facebook, added mobile-friendly chat, and received ongoing technical support and volunteer training. The result: about 1,000 live chats per month, 20% annual growth, 20% of chats on mobile (≈200/month), and richer analytics for coaching and content—helping the organization respond more effectively and save lives.

Sahar

Adi Lahav

CEO, SAHAR