IFS assyst B2B Case Studies & Customer Successes

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Global brands trust IFS assyst to automate complex business processes easily without fuss. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Everyday we assyst!

Case Studies

Showing 54 IFS assyst Customer Success Stories

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Abu Dhabi Judicial Department achieves 95% reduction in paper requests and 90% SLA improvement with IFS assyst

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Allied Bakeries achieves streamlined IT service management and cost savings with IFS assyst

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Arab Bank achieves standardized ITIL-based service delivery with IFS assyst

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Azimut Group achieves 57% efficiency gains with IFS assyst

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Brussels Regional Informatics Centre achieves ITIL compliance and increased customer satisfaction for 30,000 users with IFS assyst

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A Decade of aviation success: How China Airlines overcomes industry headwinds with IFS

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Cintas achieves improved IT visibility and reduced downtime with IFS assyst

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City and County of Swansea achieves consolidated ITSM and 106-day Remedy replacement with IFS assyst

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Cloetta achieves centralized global IT service management with IFS assyst

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Corrs Chambers Westgarth achieves streamlined national IT operations and 30% more self-service with IFS assyst

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Creditsafe achieves 30% first-line ticket automation and transformed IT operations with IFS assyst

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DEKRA Automobil GmbH achieves ITIL‑compliant, enterprise‑wide IT Service Management with IFS assyst

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Department of Conservation achieves streamlined Shared Services in 12 weeks with IFS assyst

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Dubai Courts achieves 75% SLA improvement and 100% self‑service adoption with IFS assyst

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Dudley Metropolitan Borough Council achieves streamlined IT service management and enhanced employee self-service with IFS assyst

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East Riding of Yorkshire Council achieves Charter Mark accreditation and a 92% call answer rate with IFS assyst

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Emirates Advanced Investments Group achieves 60% faster SLAs, 85% customer satisfaction and ISO 20000 certification with IFS assyst

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Equalit achieves digitized, faster and more transparent municipal services with IFS assyst

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Exelon’s Digital Transformation Journey

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Fife Council achieves rapid self-service adoption and improved incident resolution with IFS assyst

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FIS KORDOBA achieves transparent, ITIL-aligned multi-client ITSM handling 1,000 incident actions/day with IFS assyst

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Focus on Business achieves real-time Azure monitoring and $100K annual savings with IFS assyst

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Government Institute saves 16,000 hours of travel per year and automates compliance with IFS assyst

Government organization achieves rapid, auditable workstation compliance with IFS assyst

Gulf News achieves 43% incident reduction and 20% more users supported with IFS assyst

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Home Properties achieves 30% reduction in manual service requests and $43K annual savings with IFS assyst

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Hull City Council achieves 78% online call logging, frees 3TB of storage and lowers IT costs with IFS assyst

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KLN Family Brands works with IFS to improve forecasting and drive growth

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KSB achieves unified, ITIL-aligned multi-language incident & CMDB management (2,500 requests/month) with IFS assyst

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IFS (Leading Global Cloud Enterprise Software Company) achieves rapid ESM expansion and improved employee & partner experiences with IFS assyst

LEAF achieves seamless ITIL migration and reduced IT costs with IFS assyst

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M.Video achieves unified asset management and IT process automation with IFS assyst

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Ministry of Media achieves centralized, streamlined service delivery and 93.7% SLA performance with IFS assyst

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MMG achieves global shared-services transformation and full service visibility with IFS assyst

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Mohawk achieves a 15% increase in first-line resolution and improved customer service for 35,000 employees with IFS assyst

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Onlanta achieves 70% faster client go-live and $1M annual revenue increase with IFS assyst

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Pact Group achieves faster resolutions and higher first-time fixes with IFS assyst

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Parexel achieves enterprise-wide service automation and improved end-user satisfaction with IFS assyst

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Plains Midstream Canada achieves IT service transformation and 40% increase in first-contact resolution with IFS assyst

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prosystems IT achieves consolidated, automated ITSM and faster incident resolution with IFS assyst

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Saudi Hollandi Bank achieves streamlined ITSM — 30% fewer service-desk calls and $43K annual savings with IFS assyst

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Sobeys achieves 23% increase in SLA resolution and standardised IT service delivery with IFS assyst

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Somerset County Council achieves 65% increase in automated ticketing and streamlined self‑service with IFS assyst

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SPL (Saudi Post) achieves digital transformation and service automation with IFS assyst

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SRUC achieves efficient incident management and meaningful reporting with IFS assyst

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The Forestry Commission achieves 60% self-service call logging and improved service quality with IFS assyst

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The Saudi Investment Bank achieves 85% fewer IT help calls and ISO 20000 compliance with IFS assyst

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The Scottish Government achieves improved efficiency and self-service with IFS assyst

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The Student Loans Company achieves accurate CMDB and improved SLA performance with IFS assyst

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The Student Loans Company achieves streamlined ITSM, a clean CMDB and faster SLA resolution with IFS assyst

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UK’s Largest Online and Home Shopping Company achieves £3.1 million savings with IFS assyst

University of Canterbury achieves improved self‑service and operational efficiency with IFS assyst

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Wildberries achieves 17% fewer IT outages and improved service quality with IFS assyst

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Xentrall Shared Services achieves near-complete shift of electronic requests to self-service with IFS assyst

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