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Visit WebsiteAbu Dhabi Judicial Department enhances customer service with assyst
Abu Dhabi Judicial Department
Khawla AlQubaisi
Director of Information Technology
IFS assyst
Global brands trust IFS assyst to automate complex business processes easily without fuss. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Everyday we assyst!
Case Studies
Showing 54 IFS assyst Customer Success Stories
How Allied Bakeries discovered assyst, the perfect IT recipe
Allied Bakeries
Dave Rowland
Head of IT Infrastructure
assyst turns ITIL into hard currency in the Middle East
Arab Bank
Basil Abdel-Nabi
Deputy Head of Global IT
Azimut produce 57% efficiencies with assyst implementation
Azimut Group
Claudio Bonett
Chief Information Officer
The BRIC service desk achieves ITIL compliance and increases customer satisfaction for more than 30,000 users with assyst
Brussels Regional Informatics Centre
Pascal Labye
Head of Service Support & Monitoring Services
A Decade of aviation success: How China Airlines overcomes industry headwinds with IFS
China Airlines
Sun Jia-Min
Senior Vice President, Engineering & Maintenance Organization (EMO)
Cintas implements a robust configuration management database (CMDB)
Cintas
Jon Murphy
IT Delivery-Infrastructure
Remedy replaced and assyst implemented throughout the council in only 106 days
City and County of Swansea
Jo Harley
Information and Strategy Manager
Cloetta centralizes its service management globally with assyst
Cloetta
Han van Bijnen
Senior IT Manager Cloetta
Corrs Lays Down The Law With Best Practice By assyst
Corrs Chambers Westgarth
Shona Mascarenhas
Corrs IT National Service Delivery Manager
Creditsafe transforms its IT operations with IFS assyst
Creditsafe
Mark Hall
Head of Service Management
Vendor choice no accident for Europe’s top vehicle tester
Dekra
Uwe Antlauf
Problem Manager
Department streamlines Shared Services with assyst Service Catalogue within 12 weeks
Department of Conservation
Peter Noble
Business Shared Services Manager
Dubai Courts increases IT effectiveness by using assyst
Dubai Courts
Zahra Al Sharif
Head of Support Section
Dudley Metropolitan Borough Council implements IFS assyst to bolster IT capabilities and enhance end-user experiences
Dudley Metropolitan Borough Council
Iain Newman
Treasurer
How ERYC transformed its IT Service from under-performing to award-winning
East Riding of Yorkshire Council
John Humphreys
Principal IT Officer
Delivering efficiency and safisfaction improvements to the EAIG
Emirates Advanced Investments Group
Roshan D’Souza
Service Desk Supervisor
Equalit enables quality of digital government services
Equalit
Sep Akkermans
Coordinator Functional Management
Exelon’s Digital Transformation Journey
Exelon
Rob Biagiotti
VP Assets and Core System Projects
Local Authority Helps Business Users Help Themselves
Fife Council
Charles Anderson
Head of IT
FIS KORDOBA banks on the multi-client functionality of assyst
FIS KORDOBA
Roland Meyer
Service Support Manager
Using assyst ITOM to make informed business decisions
Focus on Business
Sean Hywood
Managing Director
Government IT teams save 16,000 hours of travelling per year through ITOM
Government Institute
Finding the balance between compliance and flexibility
Government Organization
assyst Boosts Productivity for Leading Middle East Newspaper
Gulf News
Edward Capaldi
Head of IT
Manual service requests fall 30% after Home Properties adopts assyst self-service solution
Home Properties
Christina Sanfilippo
Operations Support Director, PMP
Hull City Council rolls out cross-functional service desk support to entire organization of 14,000 people
Hull City Council
Steve Moffat
Infrastructure Strategy Principal Officer
KLN Family Brands works with IFS to improve forecasting and drive growth
KLN
Lance Schultz
IT Director
KSB manages 2,500 incidents into CMDB each month in assyst in multiple languages
KSB
Frau Brachmann
IT Governance Manager
How IFS is Driving Smart EmployeeCentric Digital Transformation
Leading Global Cloud Enterprise Software Company
LEAF migrating from HP to assyst which gives Leaf a safe passage to ITIL
Leaf
Jannis Vergotis
IT Manager
Leading Russian retailer mitigates risks and automates business processes with assyst
M.Video
Yury Naporkin
Manager
How the Ministry of Media is achieving its service management goals with IFS assyst
Ministry of Media
Bassem AlHazmi
Chief Information Security Officer
MMG Transforms Global Shared Business Services with assyst
MMG
Robert Herring
Manager of Service Management
Mohawk increases first line resolution and improves customer service for its 35,000 employees with Axios assyst
Mohawk
Jeff Boyd
Senior Director
assyst makes IT Service more profitable for leading Russian MSP
Onlanta
Sergey Taran
General Director
Pact Group Service Desk transformation completed in just 9 weeks via assyst
Pact Group
Wayne Fox
IT Service Delivery Manager
How Parexel created a snowball effect of great service experience
Parexel
Parminder Khosa
Senior IT Manager
Plains Midstream Canada transforms Information Services and improves customer satisfaction with assyst
Plains Midstream Canada
Corrine Siba
Manager, IS Operations
prosystems IT chose assyst as its central ITSM solution for the consolidated service provision
prosystems IT
John Vorhauer
Head of Service Management
Saudi Hollandi Bank's new powerful process automation
Saudi Hollandi Bank
Majed Al-Ghanemi
IT Manager
Sobeys Inc. implements IFS assyst to proactively brand IT as a strategic business partner
Sobeys
Alain Tremblay
Director, IT Service Center
ESM revolutionizes Somerset County Council in just 12 months with assyst
Somerset County Council
Jon Warr
Service Manager, Commercial & Procurement
SPL Realizes Digital Transformation with assyst
SPL
Saleh Alanazi
Assistant Technical Support Director
SRUC's IS & non-IS departments use assyst to manage efficiently and produce meaningful reports
SRUC
Belinda Haig
Project Manager
The Forestry Commission transforms with assyst
The Forestry Commission
Carol Houston
Service Desk Manager
SAIB acheieve efficiencies through switching their ITSM solution to assyst
The Saudi Investment Bank
The Scottish Government Driving innovation by leveraging ESM
The Scottish Government
Graham Mitchel
Head of IT Support Services
Assyst lends an ITSM hand to the Student Loans Company
The Student Loans Company
Axios Systems lends an ITSM hand to the Student Loans Company
The Student Loans Company
Paul Clugston
ICT Infrastructure Incident Manager
Large UK Online Retailer Adapts assyst to Save £3.1 Million
UK Largest Online And Home Shopping Company
University of Canterbury Enables Efficiency for Students and Staff with assyst
University of Canterbury Enables
Amy Wilson
Service Management Team
Wildberries improve support processes across the business with assyst from Axios Systems
Wildberries
Sergey Esman
Technical Director
Xentrall shift practically all electronic requests from email to self-service with assyst
Xentrall Shared Services
Jackie Barnes
Technical Administration Manager
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