Case Study: Focus on Business achieves real-time Azure monitoring and $100K annual savings with IFS assyst

Using assyst ITOM to make informed business decisions

Focus on Business, a New Zealand-based service management specialist with 30 years’ experience, faced the challenge of monitoring the availability and capacity of a growing number of virtualized servers in the Azure cloud as end-user demand for its assyst service increased. To standardize alerting and trigger basic automations across on‑prem and cloud infrastructure, Focus on Business turned to IFS assyst (assyst ITOM), building on its long-standing use of assyst for ITSM.

Working with IFS assyst, Focus on Business upgraded to the latest ITOM capabilities for Discovery, Monitoring and Business Service Management, integrating real‑time escalations (via xMatters), automated incident logging and SLA dashboards. The deployment gives a real‑time view of nearly 1,000 monitored assets, supports 99.999% uptime reporting, and delivered measurable benefits including salary savings of 100K per annum, 40 hours per week freed for admins, faster self‑service fulfilment and reduced exposure to SLA penalties — all enabled by IFS assyst.

Focus on Business

Sean Hywood

Managing Director