Case Study: LEAF achieves seamless ITIL migration and reduced IT costs with IFS assyst

LEAF migrating from HP to assyst which gives Leaf a safe passage to ITIL

Leaf, an international confectionery supplier with 14 factories and operations in over 50 countries, needed to consolidate six data centers and adopt ITIL best practices globally while keeping costs low. Dissatisfied with HP Service Desk, Leaf selected IFS assyst and its assyst ITSM solution to provide a safe, fast passage to standardized ITIL-based processes across markets.

IFS assyst migrated Leaf from the HP tool to a single assyst platform, delivering a working CMDB, improved incident/change/asset management, a stronger knowledge base and easier upgrades. The IFS assyst deployment streamlined support across countries, reduced IT management costs through consolidation and better call handling, and enabled faster roll-out of ITIL best practices and clearer management reporting.

Leaf

Jannis Vergotis

IT Manager