Case Study: prosystems IT achieves consolidated, automated ITSM and faster incident resolution with IFS assyst

prosystems IT chose assyst as its central ITSM solution for the consolidated service provision

prosystems IT, the outsourcer for several large German savings banks and manager of some 13,000 PC workstations across more than 600 outlets, needed a consolidated IT Service Management solution to improve its cost structure and service quality while integrating with its existing tools — in particular the rule-based event manager IBM TEC. prosystems IT selected the assyst ITSM solution from IFS assyst to centralize workflows, enforce ITIL-based processes, and provide a seamless interface into its application landscape.

IFS assyst implemented a bi-directional integration between assyst and TEC in just 5 days, automating ticket creation, enrichment and closure so technical and organisational asset data are linked automatically. The IFS assyst solution eliminated duplicate logging, gave Service Teams a single application, increased infrastructure transparency, created historical data for problem management, and enabled demonstrable adherence to Best Practice ITSM — delivering faster, more accurate incident handling and proactive issue resolution.

prosystems IT

John Vorhauer

Head of Service Management