Case Study: China Airlines achieves aviation maintenance efficiency and reliability with IFS assyst

A Decade of aviation success: How China Airlines overcomes industry headwinds with IFS

China Airlines faced major aviation industry headwinds, including supply chain shortages, labor constraints, and siloed legacy maintenance systems that made it difficult to access and share timely information across the organization. To improve reliability, safety, and operational efficiency, the airline worked with IFS assyst as part of its broader digital transformation and aviation maintenance strategy.

IFS assyst helped China Airlines replace disconnected processes with an integrated maintenance solution that provided traceability for tasks, tools, and parts, plus automated scheduling and better planning across the maintenance cycle. Over 10 years, the airline reported a 65% reduction in multi-crew job card waiting time, a 10% gain in line management process efficiency, and $3.5 million in EMO operating cost reductions within two years, while also adding more revenue days through reduced maintenance downtime.

China Airlines

Sun Jia-Min

Senior Vice President, Engineering & Maintenance Organization (EMO)