Case Study: Department of Conservation achieves streamlined Shared Services in 12 weeks with IFS assyst

Department streamlines Shared Services with assyst Service Catalogue within 12 weeks

The Department of Conservation, New Zealand’s public conservation agency employing about 1,800 staff, faced inefficiencies from a devolved regional structure, duplicated service delivery and limited national access to specialist skills. To support a new strategic direction and a unified Shared Services model, the Department selected IFS assyst’s assyst Service Catalogue to provide a self‑service portal, BPM‑compliant workflows, SLA alerts, automated surveys and real‑time reporting.

IFS assyst, deployed by Focus On Business, implemented the assyst Service Catalogue across 100+ offices in just 12 weeks using concurrent development, UAT and a train‑the‑trainer program that prepared over 900 staff; DOC went live on 1 July 2012. The solution achieved rapid adoption—400 requests in the first week and 23,518 requests in year one (7,000+ in Payroll)—is now used by all staff with 300 Shared Services personnel fulfilling requests, and delivered greater transparency, reduced support costs and improved prioritisation and collaboration.

Department of Conservation

Peter Noble

Business Shared Services Manager