Case Study: IFS (Leading Global Cloud Enterprise Software Company) achieves rapid ESM expansion and improved employee & partner experiences with IFS assyst

How IFS is Driving Smart EmployeeCentric Digital Transformation

Leading Global Cloud Enterprise Software Company, serving over 10,000 customers and with 4,500 remote employees, needed to expand Enterprise Service Management (ESM) beyond traditional ITSM but found its existing provider, ServiceNow, too clunky for its ambitions. To deliver a more user-friendly, agile platform across procurement, HR, partners and hardware management, the company selected IFS assyst.

IFS assyst implemented a new partner portal, automated hardware asset management (bringing 5,500 laptops into a global CMDB), and migrated procurement workflows live in weeks. The solution cut manual admin, freed IT teams for higher-value work, improved partner and employee experiences, and supports partners pursuing $800M of project work (partners account for 35% of revenue), with IFS assyst now being rolled out further across the business.