Case Study: Allied Bakeries achieves streamlined IT service management and cost savings with IFS assyst

How Allied Bakeries discovered assyst, the perfect IT recipe

Allied Bakeries, a leading UK baker that supplies one-third of the nation’s bread, had an unsatisfactory Help Desk tool that lacked integrated Change Management and produced little management information; linking the help desk to an in‑house asset database was cumbersome. To address this, Allied Bakeries engaged IFS assyst and its assyst IT Service Management solution.

IFS assyst implemented an integrated ITSM platform tying incidents, assets and change management together, improving call tracking, SLA monitoring, automated e-mail/SMS alerts and asset-linked incident histories. The solution delivered clearer KPIs and trend reports, better license control and tighter third‑party maintenance oversight — trimming around 10% from one major maintenance contract — while boosting staff efficiency and customer communication.

Allied Bakeries

Dave Rowland

Head of IT Infrastructure