Case Study: Government Institute saves 16,000 hours of travel per year and automates compliance with IFS assyst

Government IT teams save 16,000 hours of travelling per year through ITOM

Government Institute, a government body with 10,000 staff across 50 locations, faced strict security, licensing and regulatory obligations that made compliance a top CIO priority. With 17 field support teams driving thousands of miles each month to execute printed work orders and satisfy over 400 requirements, the organization struggled to standardize and automate processes and had little capacity for higher-value IT projects. They selected IFS assyst to tackle these challenges.

IFS assyst implemented automated IT Operations Management (ITOM) processes, a self-service portal and nine supporting ITIL processes (delivered in an 18-month rollout), with nightly automated compliance checks that remotely boot workstations, remove unauthorized software, apply patches and enforce energy and licensing configurations. The automation saved roughly 16,000 hours of travel per year (about 3,000 site visits avoided), centralized compliance across 50+ sites, reduced risk and human error, and freed technicians to focus on strategic IT initiatives — a measurable productivity and cost improvement delivered by IFS assyst.