Case Study: Creditsafe achieves 30% first-line ticket automation and transformed IT operations with IFS assyst

Creditsafe transforms its IT operations with IFS assyst

Creditsafe, a fast-growing credit information provider with 16 offices across 12 countries and 1,200+ employees, faced an end-of-life BMC Remedy ITSM that made operations complex and slowed processes. Needing a scalable SaaS with strong ITOM, reporting and automation to support its global workforce, Creditsafe chose IFS assyst to modernize and simplify its service management.

IFS assyst was rolled out in just 30 days, adding a fully populated CMDB, Asset Discovery and integrated ITOM capabilities via close collaboration with IFS consultants. The implementation automated 30% of first-line tickets (freeing two employees from routine work), improved time-to-resolve through automation and Slack integration, and increased IT maturity with better incident, problem and change management.

Creditsafe

Mark Hall

Head of Service Management