ICUC B2B Case Studies & Customer Successes

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ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.

Case Studies

Showing 23 ICUC Customer Success Stories

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Boston Pizza achieves a 99% response rate and improved guest experience with ICUC

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Breyers achieves 100% organic activation and 760K Twitter impressions with ICUC Social

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Chili's achieves TikTok transformation and 24/7 culture-driven social care with ICUC

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Coca Cola achieves 5.44M impressions in 3 weeks with ICUC's #CokeMyName Times Square social activation

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Hidden Valley Ranch achieves 100% Twitter coverage, 4.8M impressions & 7,800+ new followers with ICUC

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IKEA resolves recall crisis within 18 hours with ICUC

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Kimpton Hotels and Restaurants achieves 24/7 social coverage and 100% engagement management with ICUC

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Lipton Iced Tea achieves 300% above-industry engagement and a #1 Twitter trend with ICUC

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Lipton Iced Tea curbs trending negative conversations and implements a positive social content plan with ICUC

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Mattress Firm achieves 24–31x boost in social impressions and engagement with ICUC

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NAPA Auto Parts achieves 100% increase in monthly website clicks and streamlined Yelp review management with ICUC

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North American Restaurant - Customer Case Study

Publicly Traded Multi National Pharmaceutical Company - Customer Case Study

Red Robin Gourmet Burgers achieves 1,524+ brand engagements and sustained positive customer sentiment with ICUC

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Safelite AutoGlass achieves a 43% reduction in staffing costs with ICUC.social (ICUC) community management

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Shokz achieves improved customer sentiment and 50% faster response times with ICUC social media moderation

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TripAdvisor achieves comprehensive multilingual monitoring and translation of 2,000+ reviews monthly with ICUC

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An 800-store retail giant adopts Social Media Listening & learns to thrive

Visit California boosts global visitor engagement with ICUC's 24/7 multilingual moderation

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Visit California achieves 82% increase in Facebook organic reach with ICUC

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Walt Disney World achieves 100% response to Twitter surge (2,300 replies in 24 hours, 4.6K new followers) with ICUC Social

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Whole Foods achieves 90% removal of moderation-violating posts and a cleaner, friendlier community with ICUC

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Wondrium achieves 210% engagement growth and 70% staffing cost savings with ICUC

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