ICUC B2B Case Studies & Customer Successes

ICUC logo

ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.

Case Studies

Showing 27 ICUC Customer Success Stories

search button

Boston Pizza improves guest experiences and boosts response rates with ICUC

Boston Pizza logo

Boston Pizza achieves a 99% response rate and improved guest experience with ICUC

Boston Pizza logo

Breyers achieves 100% organic activation and 760K Twitter impressions with ICUC Social

Breyers logo

Chili’s boosts TikTok engagement and social care with ICUC

Chili’s logo

Chili's achieves TikTok transformation and 24/7 culture-driven social care with ICUC

Chili’s logo

Coca Cola achieves 5.44M impressions in 3 weeks with ICUC's #CokeMyName Times Square social activation

Coca Cola logo

Hidden Valley Ranch achieves 100% Twitter coverage, 4.8M impressions & 7,800+ new followers with ICUC

Hidden Valley Ranch logo

IKEA resolves recall crisis within 18 hours with ICUC

IKEA logo

Kimpton Hotels and Restaurants achieves 24/7 social coverage and 100% engagement management with ICUC

Kimpton Hotels and Restaurants logo

Lipton Iced Tea curbs trending negative conversations and implements a positive social content plan with ICUC

Lipton Ice Tea logo

Lipton Iced Tea achieves 300% above-industry engagement and a #1 Twitter trend with ICUC

Lipton Ice Tea logo

Mattress Firm achieves 24–31x boost in social impressions and engagement with ICUC

Mattress Firm logo

NAPA Auto Parts achieves 100% increase in monthly website clicks and streamlined Yelp review management with ICUC

NAPA Auto Parts logo

North American Restaurant - Customer Case Study

Publicly Traded Multi National Pharmaceutical Company - Customer Case Study

Red Robin Gourmet Burgers achieves 1,524+ brand engagements and sustained positive customer sentiment with ICUC

Red Robin Gourmet Burgers logo

Safelite AutoGlass achieves a 43% reduction in staffing costs with ICUC.social (ICUC) community management

Safelite Autoglass logo

Shokz achieves improved customer sentiment and 50% faster response times with ICUC social media moderation

Shokz logo

Shokz improves customer sentiment and response times with ICUC social media moderation

Shokz logo

The Great Courses achieves 70% lower content moderation costs with ICUC

The Great Courses logo

TripAdvisor achieves comprehensive multilingual monitoring and translation of 2,000+ reviews monthly with ICUC

TripAdvisor logo

US Top 20 Retailing Company achieves social media success with ICUC

Visit California boosts global visitor engagement with ICUC's 24/7 multilingual moderation

Visit California logo

Visit California achieves 82% increase in Facebook organic reach with ICUC

Visit California logo

Walt Disney World achieves 100% response to Twitter surge (2,300 replies in 24 hours, 4.6K new followers) with ICUC Social

Walt Disney World logo

Whole Foods achieves 90% removal of moderation-violating posts and a cleaner, friendlier community with ICUC

Whole Foods logo

Wondrium achieves 210% engagement growth and 70% staffing cost savings with ICUC

Wondrium logo

No matching case studies