Case Study: Kimpton Hotels and Restaurants achieves 24/7 social coverage and 100% engagement management with ICUC

Kimpton Hotels and Restaurants - Customer Case Study

Kimpton Hotels and Restaurants partnered with ICUC for ICUC Social to support their social media channels. They needed 24/7 coverage to monitor and respond to the high volume of engagements happening at all hours.

ICUC provided round‑the‑clock community management and moderation, managing 100% of all engagements and communicating 400+ surprise-and-delight interactions to followers. ICUC’s coverage ensured prompt responses and consistent follower engagement, delivering measurable improvement in Kimpton’s social presence.

Kimpton Hotels and Restaurants