Eckoh

Eckoh is a leading global provider of customer engagement, payment and operational solutions. At Eckoh, they are dedicated to making the world secure, ensuring that everyone can trust brands and engage without risk. They help major global brands stay ahead of increasing security risks, emerging payment methods, and evolving regulations in contact centers. They take customer engagement beyond traditional payments, elevating security and compliance to the next level. Their solutions streamline customer payments with cloud-based, omnichannel solutions. Their patented products, such as CallGuard and Secure Call Recording, seamlessly integrate into your systems, delivering resilient and simple deployment. Eckoh's headquarters are located in Hemel Hempstead, Hertfordshire, UK, and Omaha, Nebraska, USA.

Case Studies

Showing 48 Eckoh Customer Success Stories

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ACC Liverpool Achieving PCI DSS Compliance and enhancing customer security for one of the UK's largest event venues

ACC Liverpool logo

Helping allpay and their housing association clients take secure payments

allpay Limited logo

BMW Eckoh Experience Portal improves agent and customer engagement

BMW Group logo

Carnival Securing customer payments for global cruise passengers

Carnival Corporation & PLC logo

CRC Preventing sensitive data being stored or accessed to secure payments

Cooperative Response Center, Inc. logo

Direct Marketing Organization Innovating solutions that fit the needs of enterprise clients with complex environments

Flogas Payment security, efficiency and improved customer experience

Flogas logo

DIY Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Retailer Beauty-Cosmetics Using Web Chat to significantly improve customer experience and ease pressure of agents

High-End Retailer Chatbot delivers order tracking that never sleeps better Customer Experience

Health Insurer CallGuard de-scopes office and remote agents and improves customer satisfaction

Ideal Shopping Taking the pressure off Ideal's contact center operation with omnichannel solutions

Insurance Intermediary Company Increasing security of telephone payments for compliance and reduced risk

Large Financial Services Business Securing payments, achieving PCI DSS compliance and maximizing investment

Motor Insurer De-scoping the contact center to simplify PCI DSS compliance

Retailer of Flooring Achieving and maintaining PCI DSS compliance and growth

Children's Hospital Securing patients' personal and payment data when they’re most vulnerable

Home Improvement Retailer PCI-DSS compliant secure payment solution that descopes on-site and remote call center agents

Laya Healthcare Protecting customer card data and minimizing risk across its health insurance policies

Laya Healthcare logo

BPO & Public Sector Organization Eckoh self-service portal for account management and payments

Global Life Science Business Improving lives by protecting sensitive payment card data from the risk of fraud

Securing payment and improving customer satisfaction for health insurer

Pharmacy Retailer User-friendly secure payment solutions for leading UK high street retailer

Healthcare Business Services Enhancing service delivery and operational efficiency

Secure payments and PCI DSS compliance for apparel retailer

Lebara Group Anytime secure payments for 4 million international pay-as-you-go customers

Lebara logo

oreign Exchange Business Securing contact center payments has enabled the business to grow

Maintel Choice of agent or automated secure payments for leading unified comms provider

Maintel logo

Major UK Banking Group Extending the life of contact center technology and ensuring business as usual

Major UK DIY Retailer Secure payments without compromising award-winning customer service

Major US Telecoms Bringing disparate systems together for real, tangible benefits to the bottom line

Protecting customer data, reducing risk and achieving PCI DSS compliance by de-scoping transactions

Multinational Warehouse Club Securing payments for valued members and customers

Non-Profit and Charitable Organization Elevating the donor experience for a great cause

Self-Service improves O2's customer engagement efficiency

O2 logo

Pelican Business De-scoping the entire contact center to meet PCI DSS and ensure payment security

Pelican Business Services logo

Peninsula Group The simplest secure payment solution to help small businesses around the world

Peninsula Group logo

Power NI Mobile Apps give power to Northern Ireland (NI) customers with over 50 thousand downloads

Power NI logo

Premier Inn PCI DSS compliance, secure payments and a flexible, automated bookings system

Premier Inn logo

Rail Delivery Group Self-Service passenger information, journey planning and fare details

Rail Delivery Group logo

South East Water Automated payments generate 20% more customer payments than anticipated

South East Water logo

Major UK Insurer Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Transport For London Making traveling around London easy and effective with self-service solutions

Transport for London logo

Fast responses create great customer experience for leading mobile phone company

Ensuring secure payment solutions and data security within the contact center of a global agribusiness cooperative

Automated payments offer a secure multi-channel service for Welsh Water users

Welsh Water logo

World-Renowned Healthcare Provider Delivering a secure patient experience to compliment the clinic’s reputable work with patients

Yodel Increasing customer contact channels brings better CX and channels of choice

Yodel logo

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