Case Study: a leading pharmacy-led health and beauty retailer achieves PCI DSS compliant payments with Eckoh CallGuard Hosted

Pharmacy Retailer User-friendly secure payment solutions for leading UK high street retailer

a leading UK pharmacy-led health and beauty retailer sought to achieve PCI DSS compliance for its contact center operations. The company, with hundreds of agents, needed to eliminate the risk of cardholder data being exposed to its staff or stored within its systems to address growing security threats and payment card fraud. They partnered with Eckoh to find a secure payment solution.

Eckoh implemented its CallGuard Hosted solution, which replaces the sensitive card details a customer enters with meaningless audio tokens heard by the agent. This process ensures no real card data is ever exposed to contact center staff, held in call recordings, or stored on company systems, rendering any potential data theft useless. The solution provided by Eckoh allowed the retailer to achieve full PCI DSS compliance, significantly reducing risk for the business, its agents, and its customers without disrupting existing processes.