Case Study: the largest home improvement and hardware retailers achieve secure payment compliance with Eckoh

Home Improvement Retailer PCI-DSS compliant secure payment solution that descopes on-site and remote call center agents

Kingfisher, the parent company of retailers B&Q and Screwfix, partnered with vendor Eckoh to secure payments across its contact centers. The challenge was to maintain PCI compliance, support major business transitions, and align payment security with strategic goals without ever disrupting the customer experience.

Eckoh implemented its solutions, which included the CallGuard product for securing card data, over a decade-long partnership. The results for Kingfisher included successfully maintaining PCI DSS compliance through significant business changes, with Eckoh supporting a total revenue of £14.1 billion and securing payments for a workforce of 55,000 employees.