Case Study: Flogas achieves secure, efficient payments and a better customer experience with Eckoh

Flogas Payment security, efficiency and improved customer experience

Flogas, a leading distributor of liquid gas, needed a more secure and efficient payment method for its contact centers and depots. Their previous 'Pause and Resume' technique for PCI DSS compliance was not robust and created an inconsistent customer experience, especially with their outsourced after-hours contact center which couldn't accept payments at all. They turned to Eckoh for a solution to protect customer card data and unify their payment channels.

Eckoh implemented its CallGuard product to secure agent-assisted phone payments and its Digital Payments solution for web-based transactions. This removed the contact center from PCI DSS scope, improved security, and enabled 24/7 payment operations. The vendor's solution provided a consistent and secure customer experience across all channels, improved the ability to take payments out of hours, and gave Flogas peace of mind regarding compliance.

Flogas

Sue Ellis

Head of Customer Experience Centre